IT Service Manager in City of London, London

The role of IT Service Manager will be responsible for supporting Global Network functions enabling a high-quality service to end users. This role is designed to capture the Run and Project costs for network, create financial plans for our newly integrated global service and systems. The successful candidate will work with the vendor manager to capture requirements from the technical teams, analyse the requirements and communicate with business units for forecasting and payments on technical solutions.

This position will be key in supporting cost saving aims. As the company integrates more affiliates, standardising hardware and software vendors and consolidating contracts, cost saving opportunities can be identified and exploited to reduce costs within the enterprise. These synergies and cost savings can be used to support additional projects or enhance current systems.

This position is an internal stakeholder facing role, working within the network team to integrate different business units into the service; ensuring that their vendor requirements are met. This will involve setting up communications with 28 affiliates the business supporting with their financial forecasting and questions. You will work in partnership with Network Service Operations and Engineering on planning and provide feedback vendors solutions. Involvement with the setup of new projects with internal customers supporting the delivery and vital processes. Support a networking transformation programme by managing internal vendor-commercial operations for existing and new MR companies The focus is on building relationships, supporting the budget management and supporting the evolution of a network. This is not a financial accountancy or technical role, although any experience in these would be useful. Full training will be given.

The contracted services include:
* Coordinate the emerging requirements to support new products and services
* Work with the vendor manager to evaluate requirements and communicate with affiliates
* Support projects and network operations to right-size purchases
* Collection of details for projects and operational requirements
* Where relevant, maintain all relevant controls and processes within a regulated industry
* Maintenance and update of vendor key performance indicators and feedback to improve vendor and supplier services.
* Manage onboarding readiness for 28 affiliates with trackers, risks, milestones and readiness reports.
* Support Network service managers with license inventory and usage, capacity, transfers and optimisation opportunities.
* Maintain communication for product renewals and prepare information packs for internal customers
* Gather requirements from architecture, engineering, operations - "what do we need to purchase"
* Create basic Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are in place with internal teams.