ER Case Lead in West End, London

ER Case Lead

London

3-month Contract - Hybrid

£500 per day Umbrella

ARM are delighted to be working with our client to help them recruit a HR Caseworker on a 3 month contract.

The Role:

• Lead and manage a portfolio of ER cases including disciplinary, grievance, performance, long-term sickness, and conduct matters.
• Ensure all casework is accurately documented, legally compliant, and resolved in a timely and fair manner.
• Manage flexible working requests, changes to terms and conditions, and exit processes.
• Support the delivery of formal processes including redundancy consultations and TUPE transfers.
• Provide expert guidance to line managers and HR Business Partners on employment law and ER best practices.
• Coach stakeholders on conflict resolution, policy interpretation, and procedural fairness.
• Escalate cases appropriately while maintaining ownership of resolution pathways.

Requirements:

• Proven experience in managing complex ER cases in a fast-paced, matrixed organisation.
• Strong knowledge of UK employment law and HR policy frameworks.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to handle sensitive matters with discretion and professionalism.
• Experience working with cross-functional teams including Legal and Compliance.