Customer Care & Payment Assistant in Cosham, Hampshire

Customer Care & Payments Assistant - FTC

ARM is an award-winning engineering and technology recruitment agency, with a reputation which extends far in our respective industry sectors. Our consultants, website and culture have been recognised - most recently at the IRP Awards, where we were named Best Company to Work For (250+). Delivering efficient solutions to clients and candidates alike, we also offer great benefits, career progression and the chance to work with some of recruitment's nicest people.

To get a better idea of what life's like at ARM, take a look at our website or Instagram page.

The Customer Care & Payments Assistant is responsible for delivering professional customer service through the processing of invoices with a high level of accuracy and adhering to strict time scales to ensure client needs are met. They are also responsible for resolving contractor queries in a timely fashion.

What you'll be doing

Your key responsibilities will include the following:

• Name all invoices accurately received by email, and efficiently process within a specified time frame
• Check and match all invoices and time sheets via ETZ
• Check, match and process contractor expenses in line with contract terms
• Issue remittance advice
• Respond to all internal and external AP related queries in an effective time period and provide assistance where required
• Reconcile any discrepancies or errors identified by conversing with all relevant parties in an efficient and professional manner
• Establish and maintain excellent customer relations with all internal and external stakeholders, customers and clients
• To manage a large amount of incoming calls and emails and take the extra mile to engage and help your customers.

About you

We're looking for someone who enjoys providing a great customer experience (both internal and external), working in a friendly, close-knit team, and has a strong eye for detail.

You'll preferably have the following skills and experience, too:

• GCSE Maths and English or equivalent
• AAT Qualified or Accountancy degree (2:2 or above) - desirable not essential
• Good written, numerical and verbal skills
• Be comfortable in a fast-paced environment to deadlines
• Experience working in customer service
• Have a basic understanding of Accounts Ledgers/Invoicing
• Used to a fast moving, pressured environment, possibly providing administrative or customer service support in sales or service delivery
• Able to communicate effectively to all stakeholders, managers and clients, from straightforward queries to complex issues.

What we offer in return

• Day off for your birthday
• Buy/ Sell holiday
• Pension scheme
• Flexible and home working
• Awards and recognition
• Team drinks and quarterly nights out
• Award-winning learning scheme and opportunities for development
• Hours off for charity work

Apply:

Please send your CV to our internal recruiter, Nadia Croset or get in contact to find out more about the role and ARM.

We actively encourage applications from diverse candidates, and are open to flexible and part time hours.

Disclaimer

This is an internal vacancy being advertised by Advanced Resource Managers Limited ("ARM"). ARM acts as an employment business for temporary contractor recruitment and an employment agency for permanent recruitment. We will never send your CV without your permission.