Technical Author in Guildford, Surrey

Technical Author

Job Reference No: ID 537

The Technical Author is responsible for the creation and control of technical publications to support GMA products throughout the Service Lifecycle.

Responsibilities:

• Create and manage technical publications, simplifying complex systems into structured and understandable content for applicable end users. Publication examples include:

1. Workshop manuals. (Maintenance repair operations), along with warranty labour times.
2. Support the development and delivery of key Owners Literature.
3. Description and Operation documents (Vehicle system overviews)
4. Wiring information.
5. Support in the creation of service campaign documentation.
6. Body Repair Information.
7. Accessory build instructions (where appropriate).
8. Support in the delivery of e-learning training modules, diagnostic publications and user guides (where appropriate).

• Work within the programme to promote and protect authoring requirements and standards.
• Gather, collate and interpret engineering information from governed sources.
• Lead validation activities in conjunction with key stakeholders.
• Co-ordinate data from/to third party suppliers to progress any outsourced workstreams.
• Assist in the development of supporting systems and portals.
• To action any other task and/or projects to match business requirements. Any request that may affect workload is to be approved through the Service Engineering Manager prior to the commencement of work.

Experience & Qualifications

Essential

• Extensive knowledge of whole vehicle service, maintenance, and repair techniques.
• Computer literate - Microsoft Office suite and Adobe Creative Cloud.
• Proven track record for project and task management.
• Clear and effective communication skills with internal and external clients
• Approachable and adaptable to change.
• Proactive and autonomous.
• Comfortable challenging existing processes.
• Mobile and willing to travel as required (limited travel anticipated within role)
• Organised, persuasive, resourceful, flexible, ambitious, self-directing, passion for delivering objectives, comfortable challenging existing processes.
• Clear and effective communication skills with internal and external clients
• Must be a team player.

Desirable

• Educated to degree level or equivalent desirable.
• Previous hands-on experience of whole vehicle service, maintenance, and repair techniques.
• Experience of using CAD visualisation tools (CATIA/Enovia/3DX Experience.
• Bill of Materials or change management experience is desirable.
• Proven experience in authoring technical publications for targeted end users.
• Experience of working within an automotive OEM or Tier 1 Supplier.

Disclaimer:

This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.