Planner in Wolverhampton, West Midlands

Our client is currently looking to recruit a planner to join them in the Wolverhampton (WV10)

Responsibilities:

• Coordinate and schedule service appointments for field technicians, optimising resource allocation and ensuring timely delivery of services.
• Serve as the primary point of contact for client scheduling enquiries, enhancing communication and client satisfaction through prompt and accurate updates.
• Maintain meticulous records of service appointments, technician availability, and client details, ensuring the integrity and accuracy of our operational database.
• Resolve scheduling conflicts and accommodated last-minute changes, demonstrating strong problem-solving skills and flexibility in high-pressure situations.
• Organising plant and materials deliveries for Engineering staff.
• Ensuring that all materials and costs are allocated to the in-house system.
• Organising returns for materials.
• Aiding the Estimating department, with quotations.
• Providing monthly cost reports to the Finance department.
• Providing job allocation reports.

Skills/Qualifications

• Collaborate effectively with the operations team to ensure seamless service delivery, contributing to sustained client satisfaction and operational efficiency.
• Strong organisational, time-management, and IT skills.
• Excellent attention to detail and the ability to manage multiple tasks simultaneously and calmly.
• Strong communication (written and verbal skills), with the ability to interact with various clients at all levels.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in a similar co-ordinating or administrative role within a technical gas and or plumbing engineering environment.
• Experience of using "Job Logic" and Microsoft IT packages (with a particular emphasis on excel) a distinct advantage.
• Strong team player.

This is an excellent opportunity to work for a well-respected company.