Network Support Engineer in Romsey, Hampshire

ARM are currently recruiting for a Network Support Engineer ideally with current Security Clearance and Network Support experience to work for one of our key clients. A market leading Research and Development company that operates with clients in the National Security domain. This is a great opportunity to join a market leading Research and Development client working on cutting edge technology on a permanent basis who offer real training and career development.

As a Network Support Engineer, you will be responsible for:

* Customer call management; logging, triage and resolving incidents and requests
* Implementing fixes where a known solution or workaround exists
* Updating tickets and inform Service Desk and/or customer of progress
* Performing planned work and maintenance on solutions, configuration changes, and release/deployments.
* Providing knowledge base / known error DB updates (documenting and providing updates to colleagues and customers)
* Initiating and supporting continual service improvement through identification of opportunities and ownership of activities to effect positive change
* Supporting effective service validation and testing
* Conducting equipment installations

You should experience of the following:

* Network routing, switching & IP
* Network security and firewalls
* Server infrastructure systems: Linux, VMWare and underlying platform technologies (hardware, virtualisation, compute/storage/backup)
* Operating Systems: Linux (optionally also Windows Server, VMWare)
* BASH or Python scripting

Its preferable that you also have:

* Software development, testing, diagnostics
* Java/Web Apps/SOA
* PKI, Encryption, Crypto
* AWS, Azure, Virtualisation, Cloud
* DevOps experience, ideally including tools and techniques such as: Continuous Integration / Continuous Deployment, Bamboo, Jenkins, Gitlab, Docker, Ansible, Terraform, Chef, Puppet, vRealize, vSphere etc.
* Previous IT service or support experience desirable.
* Previous experience in a customer facing role desirable.

Potential for Hybrid working.

Due to the nature of the sector, this role requires SC to start, and candidates need to be willing to go through UKIC DV.

If you are interested in the role; please submit your application to Jason Parish via this vacancy.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.