IT Helpdesk – Apprentice in Cosham, Hampshire

IT Help-desk / Service-Desk Apprentice

Do you have a genuine interest in IT? Keen to earn and learn on the job? No need to go to university when you can start your IT career today! Look no further, A.R.M are hiring for an Apprentice - IT Help-desk Support to join our fantastic IT team.

You will become a valued member of our IT support team, guided and supported alongside the best training from our apprenticeship provider.

This role will suit:

• Someone junior in their career
• Happy to be flexible with hours and based on-site based out of our 5* offices
• Competitive salary as well as qualification plus a range of company benefits
• Diverse company culture

About us:

ARM is an award-winning engineering and technology recruitment agency, with a reputation which extends far in our respective industry sectors. Our consultants, website and culture have been recognised - most recently at the IRP Awards, where we were named Best Company to Work For (250+). Delivering efficient solutions to clients and candidates alike, we also offer great benefits, career progression and the chance to work with some of recruitment's nicest people.

To get a better idea of what life's like at ARM, take a look at our website or Instagram page.

What you will be doing:

You will be offering support assistance to customers who are using software, hardware, or other computer systems and need help completing tasks

Troubleshooting problems through diagnostic tests of hardware and software faults, solving technical, application and user problems, either over the phone or in person.

As well as dealing with other ad hoc requests as directed by your mentor.

This is an apprenticeship role and you are entitled to 20% of your working hours away from your job to complete work towards your apprenticeship programme.

Job role:

* Information Communications Technical Level 3 Apprenticeship with Key Training. (15months + 4 months EPA)
* Diagnosing computer hardware, software, systems, networks, printers, & scanner errors
* Logging all calls and requests in the 'ticketing' system
* Monitoring computer systems and networks
* Responding in a timely manner to service issues and requests
* Providing technical support across the company (this may be in person or over the phone) ensuring a resolution is made

About you:

You will have a passion for IT, whether this has something you have studied at school or college or a hobby of yours in your spare time.

You must hold at least 5 GCSEs or A- Levels.

Someone who has a key eye for detail, likes to keep abreast of up to date technology as well as being familiar with Microsoft products.

Ideally you will be a logical thinker, who enjoys problem solving and able to work under pressure and to tight deadlines.

What we offer in return:

• Day off for your birthday
• Buy/ Sell holiday
• Pension scheme
• Flexible and home working
• Awards and recognition
• Team drinks and quarterly nights out
• Award-winning learning scheme and opportunities for development
• Hours off for charity work

Apply:

Please send your CV to our internal recruitment team or get in contact to find out more about the role and ARM.

Disclaimer:

This is an internal vacancy being advertised by Advanced Resource Managers Limited ("ARM"). ARM acts as an employment business for temporary contractor recruitment and an employment agency for permanent recruitment. We will never send your CV without your permission.