Infrastructure Support Technician in London

About the Role - Infrastructure Technician

An experienced, enthusiastic, and versatile individual is required to join an on-site technical team in supporting a full range of IT infrastructure solutions primarily based around application, desktop, and end user device support. The applicant must have experience working within a dynamic user environment with many differing types of users, both in technical ability and company status.

About You

We would like the suitable candidate to have at least 3 years' experience working in a technical support capacity.
Required

Experience and Key Successful Factors:

* A professional and confident manner
* 3 years' experience working in a Service Level driven technical support role
* Excellent customer service skills in a face-to-face environment
* Ability to prioritise workload
* Understanding of SLAs
* Accreditation or experience in some of the following technical products.
* Office 365 (License administration / Creating new users & groups/ Microsoft
* Exchange Hybrid / SharePoint /OneDrive /Teams) o Azure (Conditional Access / MFA / Intune (MDM) / ADFS) Microsoft Windows 10 / Server 2012+ o Microsoft Exchange Server 2016+
* Apple iOS mobile device maintenance and support
* Laptop and desktop hardware maintenance and support (Windows and Apple)
* A good understanding of TCP/IP, DNS and Microsoft Active Directory
* Strong understanding of Windows based operating systems and networking
* Microsoft RDS & RemoteApp
* Proficient in setting up & running Teams Live Events

Advantageous skills:

* Connectwise
* Manage Engine products
* Email filtering solutions, specifically Mimecast o Web filtering solutions
* Understanding of; o Security principals & best practices o WAN, Routers, Switches and Wireless Networks.
* Understanding of hosted IT services

Qualifications and Certification

* Degree level education an advantage.
* Minimum GCSE or equivalent Maths and English - grade C or above

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.