EUC Engineer in City of London, London

EUC engineer
2 months
£200 Inside IR35
London x5 days per week

Job Spec;
You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies.

What to expect:
The role expects you to work on your own and as part of the greater team to deliver a successful and always improving service our customer.

You will be responsible for:
Technical:
Desktop Client Services including but not limited to - desk-side support, mobile handsets, desktop hardware and software break/fix; installs, IMAC; technology refresh, storage management.
Desktop Application Services including but not limited to - electronic software distribution, patch management, image management, application packaging, virtualisation.
Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on.
Complete Laptop, Desktop, and phone builds and setup prior to deployment to the user
Provide 'hands on' support for deployment of new equipment or resolution of faulty equipment
Provide 'hands on' support for AV and Conference facilities.
Software break/fix; installs and O365 administration
Printer and Manage Print knowledge
Assist all IT departments in project work as and when required
Provide a reliable and knowledgeable source of information on IT hardware, software and working practice.
Keep abreast of new developments in software and hardware

Administrative:
Deliver to committed SLAs and KPIs for the service.
Manage individual incident and request queues in the ITSM tool, to ensure speedy resolution.
Manage EUC Workplace requests and liaise with onsite and offshore colleagues, CLIENT teams, and 3rd parties in ensuring quality service delivery to CLIENT, and bring failing requests to the attention of the Desktop Team Leaders.
Management of resolution through third parties contracted to provide support for systems.
Develop sound knowledge of all IT processes.
Ensure that all legal and legislative requirements in relation to IT are adhered to and followed.
On an on-going basis, identify activities that can be performed by first line support - document and hand-over detailed instructions to the Service Desk.
Ensure day-to-day activities and processes are documented and uploaded on a central repository (adopted by the service) and shared with other colleagues.
Maintain and update the knowledge base and other tools on a regular basis detailing known issues & their work-around detailing common/recurring issues & resolution steps
Maintenance of records and documentation
Manage assetstock levels within the ITSM tool (ServiceNow)

Customer / User:
Provide first class customer service via the onsite Tech Bar to all company users
Manage the handling and communication between the Company user base and EUC process from initial point of contact through to notification of resolution
Contribute towards Continual Service Improvement by delivering the actions of the Continual Service Improvement Plan and contribute towards the development and revision of the plan managed by the Service Delivery Manager
Understand the applicable scope, roles and responsibilities detailed in the contract and carry out the outlined activities efficiently on a day to day basis

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.