EUC Engineer in Woking, Surrey

EUC Engineer
£170 a day Inside IR35
Woking 5 days onsite

You will be responsible for providing first class customer service in alignment with technical skills to fulfil as many first time fixes as possible for our clients. Being proactive in nature, you will look at highlighting to senior colleagues where improvements can be made and or potential issues and their related resolutions.

Utilising the experience you will receive though your day to day activities, you will look to show and develop your skills and adapt to emerging technologies used within the EUC estate.

As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting.

Your attention to detail will maintain the high standards set around the documentation that is created and maintained by the team.

What to expect:

The role expects you to work on your own and as part of the greater team to deliver a successful and always improving service our customer.

You will be responsible for:

Driving high levels of customer service and satisfaction.
Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance.
Manage EUC stock levels and provide weekly reports to senior engineers.
Provide remote and hands-on support for end user computing software and devices.
Ensure excellent verbal and written communications are applied at all times.
Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOSAndroid).
Assisting with all new Starters and Leaver accounts
Ensure appropriate and up-to-date documentation is maintained at all times

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.