Administrator in Cosham, Hampshire

Contractor Support Team Administrator

Are you an experienced Administrator with a great work ethic?

Do you have excellent attention to detail and want to work in a fast paced recruitment environment?

Advanced Resource Managers are hiring for a Contractor Support Team Administrator to join us. Are you thinking of a career change? Keen to up-skill your administrative experience! Then look no further!

About A.R.M:

ARM is an award-winning engineering and technology recruitment agency, with a reputation which extends far in our respective industry sectors. Our consultants, website and culture have been recognised - most recently at the IRP Awards, where we were named Best Company to Work For (250+). Delivering efficient solutions to clients and candidates alike, we also offer great benefits, career progression and the chance to work with some of recruitment's nicest people.

To get a better idea of what life's like at ARM, take a look at our website or Instagram page.

Duties include:

• Working with Account Managers and/or Consultants to support them in the day to day management and service of the contractor population

• Support to ensure that extension/renewal instructions and the signature and return of completion documentation are executed in a timely manner according to specific client SLA's and ARM's internal SLAs.

• Accountable for speaking with each assigned contractor at a minimum of four week intervals to maintain contact and provide support as requested as well as to resolve or escalate issues as required.

• Manage timesheets and payment queries

Other duties include:

• Responsible for reporting when a contractor is ending so that ARM may proactively source another contract for them.

• Responsible for ensuring that all queries are handled professionally and resolved or escalated where appropriate.

• Support AD-Hoc projects as requested by your Line Manager or Senior management.

About you:

• Confident user of Outlook, Word and Excel
• Exposure to a CRM or similar candidate/client tracking database
• Confident communicator with excellent telephone manner.
• Self-motivated and service delivery driven
• Calm and focused
• Good spelling and numeracy skills.
• Organised and with excellent attention to detail
• Is happy to spend most of their working day making outbound service and contractor support calls and taking personal responsibility for actionable outcomes.

What we offer in return:

• Day off for your birthday
• Buy/ Sell holiday
• Pension scheme
• Flexible and home working
• Awards and recognition
• Team drinks and quarterly nights out
• Award-winning learning scheme and opportunities for development
• Hours off for charity work

Apply:

Please send your CV to our internal recruitment team or get in contact to find out more about the role and ARM.

Disclaimer:

This is an internal vacancy being advertised by Advanced Resource Managers Limited ("ARM"). ARM acts as an employment business for temporary contractor recruitment and an employment agency for permanent recruitment. We will never send your CV without your permission.