3rd Line/ Infrastructure Engineer in Poole, Dorset

Our client is seeking for a 3rd Line/ Infrastructure Engineer to join their expanding team. They are looking for someone who is passionate about technology and enthusiastic to work with a dynamic team, who are responsible for testing, implementation and documentation of complex infrastructure projects.

About the role:

In this role, you will have the opportunity to interface closely with pre-sales consultants, helpdesk, and project management staff, providing you with exposure to a wide range of technologies and projects. Your day-to-day role will be assisting consultants and the project management team with project delivery tasks, resolving user acceptance testing support tickets, and change requests raised as part of the project.

Required Experience and Key Successful Factors:

• Proven experience providing 3rd line support for an MSP
• The ability to work effectively with business and IT stakeholders, both internal and external.
• Experience in working in high-pressure environments
• Excellent written and verbal communication skills
• Good time management
• Multitasker with a can-do attitude
• Ability to work in a fast-paced and dynamic environment
• Flexible and tenacious
• Strong problem-solving and critical-thinking skills
• A background in supporting Microsoft cloud technologies is essential. With a specialisation in Office 365 or Azure

Advantageous skills:

• Excellent technical awareness
• Manage the creation and resolution of project support tickets
• Identity management systems (Azure AD, ADFS, MFA, SAML)
• Office 365 Core skills (Intune, AIP, DLP, CA, AD DS)
• Identity and Access management
• Device and Application Management
• Information Protection
• Compliance management
• Enterprise Mobility + Security /Modern workplace
• Azure Services - Azure Virtual Desktop / Azure Active Directory Domain Services
• PowerShell Skills
• A good understanding of SAN environments
• Core Networking skills
• SUSE Linux Experience
• Experience in requirement analysis gathering
• Experience in Citrix technologies
• Experience in Remote Desktop Services environments
• Experience in Project Costing
• Experience writing and executing platform test plans
• Microsoft Azure certifications
• Microsoft 365 certifications
• Knowledge of Microsoft Cloud adoption framework
• Knowledge of Security and compliance standards

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.