24X7 IT Support Technician

Our client is looking for an experienced, enthusiastic, and versatile individual to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP. This role involves working a 24x7 Shift Pattern, 12-hour day/night working 4 days on and 4 days off.

Flexible Working - Work from Home or the office. May require more face-to-face attendance during onboarding and training period

About You

Applicants will have at least 3 years' experience working in a technical support capacity, managing their own queues of support incidents, and working to defined SLAs.

Essential skills:

A professional and confident manner

A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies

Understanding of anti-virus products and technologies

understanding of network infrastructure appliances such as routers, switches, and wireless network points

Accreditation or experience in the majority of the following technical products:

• Microsoft server and desktop operating systems (inc. Exchange Microsoft RDS)
• Microsoft 365 products and services VMware ESX Server/VSphere/Hyper V
• Citrix XenApp/Xendesktop / Netscaler
• EMC & Other SAN solutions
• Sonicwall Firewalls Veeam backup solutions
• Storegrid/ Vembu backup solutions
• 3CX Telephony
• N-able product range
• Azure
• Intune/ Conditional Access
• Excellent written and verbal communication skills
• Attention to detail and ability to think laterally under pressure

Advantageous skills:

• A strong understanding of storage systems (NAS/SAN)
• Accreditation or experience in any of the following technical products/practices:
• Scripting (Powershell)
• Apple IOS o SQL
• Cisco Networking o Powershell
• AnyAccounts or CRM application
• Linux
• Google Workspace/Slack

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.