Service Designer in Bristol

Service Designer

Bristol

6-month contract

Paying up to Circa £65p/h (Inside IR35)

Please note - Due to the nature of the work, you'll be required to hold a high level of UK Security Clearance

Responsibilities:

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, journeys, blueprints, and end-to-end service models.
• Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design work to time, quality and business expectations.
• Facilitate workshops, co-design and decision-making forums.
• Support the development of service design practice and mentor junior team members.

Essential Skills & Experience

• Proven experience in end-to-end service design (DDaT).
• Ability to produce service artefacts at multiple levels (journeys → blueprints → ecosystems).
• Skilled in evidence-based design: insight synthesis, problem framing, prioritisation.
• Ability to influence stakeholders across engineering, product and policy domains.
• Experience coordinating service design delivery across phases and teams

Desirable

• Exposure to operational service management (ITIL, SLAs, support models).
• Experience in defence, government or regulated environments.
• Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
• Experience in agile or SAFe delivery environments.
• Professional training/accreditation in service design or human-centred design.
• Contribution to communities of practice or internal capability uplift.