Service Desk Analyst in Southampton, Hampshire

Our client are seeking an IT Service Desk Analyst to join their team to provide 1st Line support on an initial 6 month contract.

The main areas of responsibility for the successful candidate are Service Desk Analyst (training will be provided);

• Manage IT incidents and Service Requests through to resolution within agreed target timeframes. 
• Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more). 
• Capture and update call information to a high standard within the IT Service Desk system. 
• Uphold excellent customer service skills with enthusiasm and energy.
• Offer technical support and knowledge in and around the team.
• Create, maintain, review and share knowledge documentation. 
• Build strong working relationships. 
• Soft skills encompassing resilience and empathy.
• Remain technically adept with IT platforms, equipment, and the many vital IT applications used.
• Contribute to and partake in high priority incident management activities.
• Configuration, packaging, and distribution of IT equipment to customers.
• Data updates to key system information.
• Support the delivery of continuous improvement and innovation for the IT Service Desk. 
• Support the management of the IT Service Desk Team with other queries as required. 

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.