Senior Business Analyst (Customer Migration) in Bristol

Senior Business Analyst
4 Months initially
Remote with rare site visits to Bristol
£550-600 per day (Outside IR35)

My client in the utilities industry are looking for a Senior Business Analyst to join their fast paced team on an initial 4 month contract.

The ideal candidate must have customer migration experience, ideally in the energy sector.

You'll be working as part of the Change Team within the Retail business area and will be at the heart of enabling the transformation to a digital at scale, customer centric business with intelligent operations powered by unified, modern technology. You'll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.

You'll be part of our Business Analyst community working closely with energy sector subject matter experts, developing a deep understanding of the UK energy market and regulations. We are constantly looking to improve our processes and you'll become a key member of the team, identifying opportunities for change and improvement.

You will partner closely with subject matter experts, Project Managers and Product Managers to deliver high quality outcomes for our members, and play an active part in shaping business and technology change.

Your direct reporting line will be into one of our Business Analyst Managers, who will support your development within your specialist career path and give you access to a network of highly skilled BAs within the business and our strong internal community. You will work closely across the Company Retail businesses bringing deep business analysis expertise, enabling us to successfully simplify and unify our Retail estate.

You will have hands on experience leading business analysis across complex customer transformation and business integration programmes. You'll understand the importance of customer experience and business stability, and be able to build high performing Business Analyst teams to deliver consistent results in a fast paced and dynamic environment.

Key responsibilities include:

• Managing stakeholders from entry-level to Retail Leadership Team and ensuring the building of trusting relationships.
• Bringing together a complex group of stakeholders to define the business outcomes, requirements and benefits that underpin the reason for change for the projects initiated within the portfolio
• Ensuring customer value preservation and operational stability while delivering change , balancing risk and reward to maintain momentum
• Developing business cases for large scale projects or programmes that clearly articulate the case for change, and accurately capture the costs and benefits of projects.
• Creating artefacts that support timely decision making for your assigned change programmes and those of your team
• Working closely with business sponsors and their delegates to achieve acceptance of the captured user stories / requirements, to be business process design and delivered solution
• Supporting updates to the Retail Leadership Team on analysis or business case related decisions or recommendations determined by business analysis activities, plans and associated risks
• Collaborating with Project Managers and Product Managers to coordinate the delivery of change in a complex and changing organisation
• Working closely with Business Change colleagues to ensure change lands smoothly within the Retail business
• Providing focus and direction for business analysis activities on your programme to ensure customer value preservation and operational stability while delivering change, balancing risk and reward to maintain momentum
• Through coaching and mentoring, support the development of a high performing team of Business Analysts

Ideally you will have:

• A consistent track record of supporting large scale, complex and cross-business Transformation projects
• A proven delivery expertise in technology, migration and transformation business analysis delivery
• A structured and disciplined approach - able to build networks and governance routines that foster collaborative ways of working and promote effective decision making
• Experience of working in a fast pace, complex and innovative businesses that have seen rapid growth and expansion including through acquisitions
• High energy - a proactive, passionate, high performing leader whocan deliver through others and directly
• The ability to meaningfully and appropriately challenge, but commit wholly once a decision is made
• The ability to time-manage and prioritise workload
• The tenacity to go that extra mile for your customer(s)
• An ability to influence others and move toward a common vision or goal
• A growth mindset with a passion for learning and continued development
• Outstanding problem solving abilities - create solutions that appropriately balance risk and reward
• Outstanding data analytical skills, ability to see through the data and identify underlying trends or causes
• Strong business acumen, understands commercial strategy and financial performance. Demonstrates data driven decision making
• Outstanding stakeholder management skills and ability to have an impact quickly
• Outstanding communication skills, with the ability to produce executive level recommendation and decision papers with support
• An ability to distil complex messages for senior audiences and facilitate effective decision making
• Energy sector knowledge (desirable)
• Formal training and certifications in business analysis, such as BCS or equivalent (essential)
• Formal training in lean process design, such as lean six sigma (desirable)
• Formal training in agile delivery methodology such as certification as a scrum master or product owner (desirable)
• Formal leadership or coaching / mentoring training or certification (desirable)

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.