Sales Account Manager in Poole, Dorset

Our client is seeking an enthusiastic highly motivated, technology proficient and commercially aware Account Manager to join their established hard-working team based at their Head Office in Poole.

About the Role

Success in this role will be demonstrated through hitting revenue targets, being a positive and active team player in our clients IT management team, working within the best practice methodologies of delivering IT services from in-house and supplier provided services as a seamless team deliverable from our client to their key accounts. The role requires the ability to develop, grow and nurture positive relationships with designated customer organisations.

Responsibilities:

The role will encompass a variety of sales driven tasks including, but not limited to:

• Drive service improvement and customer satisfaction
• Drive new revenue streams from assigned accounts
• Participate in the customer's IT Management Team, to manage the delivery of IT related service to meet the requirements of the business
• Create new revenue from assigned account base by managing and driving change requests, new project work and ensuring the appropriate support fees are being charged through regular review of consumption
• Ensure SLA's are measured and achieved, and client expectations are met (or exceeded)
• Identify and lead service improvement and efficiency initiatives
• Working with the customer's IT budget holder, plan the budget for in-scope contracts and services
• Monitor and manage expenditure within agreed budget
• Build service relationships with both customers and internal/external service teams
• To facilitate supplier and customer service review meetings
• To escalate service issues internally and with external providers to ensure customer satisfaction is maintained
• To coordinate external technical resources for infrastructure and support related change and project activity
• To support IT projects and Initiatives to meet the agreed business goals in compliance with relevant methodologies and quality standards
• Approve and cost changes to the service delivery model, contracts, or SLAs
• Manage the internal communication with the business including service performance, FAQs, process information and necessary forms
• Deliver a high level of customer service through a positive customer focused attitude

Major Job Challenge(s):

• Build effective internal and external relationships
• Fast moving business and IT environment
• Transform the engagement of existing IT supplier relationships to establish a partnership approach to deliver a seamless IT brand into our clients customers

Decision Making:

• Escalation of business-critical issues
• Approval for activities related to problem management where our clients commercial and operational approval required by the customer

Relationships Internal:

• Key users and stakeholders from the business
• Internal Service Providers
• IT Management Team
• IT Project Teams
• Internal legal team for contracts External:
• External suppliers
• Customer Board
• Customer in house IT teams

About You

Knowledge:

• Good general understanding of IT infrastructure and business applications
• Applicants will ideally require experience of working in an IT service management capacity or related IT account management or sales role.

Skills:

• Logical, methodical, and structured approach
• Results orientation, deadline driven
• Resilient and be able to respond positively to setbacks
• Effective time management
• Ability to prioritise
• Effective communication skills, both presentations and 1:1.

Specific Competencies:

• Service focus
• Teamwork
• Problem solving
• Excellent communication skills and experience of dealing with customers
• Professional telephone manner
• Attention to detail and ability to think laterally under pressure
• Good communicator
• Well-presented and a welcoming and friendly manner
• Professional and efficient
• Good time management
• Multitasker with a can-do attitude
• Flexible and tenacious

Qualifications and Certifications

• Minimum GCSE or equivalent Maths and English - grade C or above.
• Full UK Driving License essential

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.