Project Engineer in Fareham, Hampshire

Project Engineer
Location: Fareham
Salary: £30000 - £45000
Role Summary
The project Engineer is responsible for the successful delivery of projects within financial and time budgets and to customer satisfaction
Responsibilities
* Plan and Execute projects to completion
* Troubleshoot problems that come up during projects
* Develop individual project plans, complete with budgetary information and resource needs
* Coordinate with vendors and suppliers as needed
Tasks
* Scoping and executing delivery of projects
* Manage own daily schedule ensuring PSA calendar is accurate and up to date
* Technical pre-sales consultancy for technical director and others
* Backup escalation point for support issues raised and service desk support
* Backup onsite reactive support
* Customer onboarding
* Process creation and documentation
* Manage own daily schedule by working through service board and prioritising tickets
* Ensure service or project issues are resolved or escalated within agreed SLA's
* Support a wide variety of customer specific line of business applications
* IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, VMware and Citrix
* Support services for Microsoft related technologies: Windows Server, Exchange, SQL, Sharepoint, 365 and Azure
* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Remote access solution implementation and support: V PN and Remote Desktop Services
* Technical services and support of Volp telephony solutions
* Support of any other software, service, tool, or hardware relating to a customer's IT requirements
* Hardware fault diagnosis and repair
* Mentor and support Engineers
* Out of hours 24/7 remote supporting rota basis
* Weekend onsite support (gam- 6pm)
* Enter time and expenses on PSA systems

Key Skills
* A full UK Driving License will be essential for this role
* Good analytical/problem solving skills
* Outstanding customer care, active listening, and communication skills
* Good numerical and literacy skills and goods levels of computer literacy
* Ability to work in fast moving environment, multitask and adapt to changes quickly
* In-depth knowledge of the service catalogue and how it relates to customer needs
* Team player
* Can do attitude
* Self-starter
* Time management
* Business awareness
Key Experience Required
* Strong understanding and technical background in an MSP in a 2nd/3'd Line role
* Good understanding Of system migration, network switching and reconfiguration.
* Proven methodology in fault finding and troubleshooting techniques
* Familiar with all Microsoft technologies- Office 365, Windows 7-10, Server 2008-2016, AD, Exchange, Hyper V
* Experience with VOIP telephony, both hosted and on premise
Additional requirements
* Be an effective member of the team, recognising, respecting, and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and the organisation
* Improve customer service perception and satisfaction

Qualifications
* Level3 IT Diploma or CompTlA A+ or equivalent
* Professional IT Certifications - MCP, MCSA, Vendor led qualifications
* GCSE Level4 or above in Maths and English Language

Desirable
* ITIL Foundation

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.