IT System Administrator in Portsmouth, Hampshire

IT System Administrator
Full Time
Permanent
Fully Remote (occasional travel to Portsmouth, Hampshire as required)
£35-40K basic + benefits

Are you an experienced IT System Administrator looking for a new challenge?

Do you have a background in both Windows + Linux OS, along with cloud technologies (AWS + Azure), servers, storage and virtualisation?

Here at ARM we are recruiting for a full time permanent IT System Administrator for a global IT services and consultancy client of ours.

Overview:
This position is within the Cloud Infrastructure and Security team and will be responsible for supporting customer solutions, both for our customers and our internal systems, maintaining the infrastructure, servers, storage and network.
Manage the day to day operations of the solutions, including the underpinning technologies that form the infrastructure.

Responsibilities:

Ticket Management + customer service
* Pick up and take ownership of customer tickets, complying to the ticketing processes
* Triage and resolve, either individually or with the support of the wider team
* Meet or exceed the customer SLA
* Effective communication to the customer and within the team

Infrastructure
* Develop a general understanding of IT infrastructure and how each of the elements interact
* Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required

Operating systems and software configuration
* Develop an understanding of one or more operating systems, virtualisation and cloud computing
* Ensure the environments are assured against data loss
* When necessary undertake software or operating systems installations and upgrades

Security
* Gain an understanding of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error
* With guidance from the wider team protect customer environments from vulnerabilities utilising tools such as patching

Change control
* Understand the reasons underpinning change control, adhere to all required processes

Asset Management
* Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date

Qualifications:
* Multiple OS level exposure (Windows & Linux)
* Server (Dell/Lenovo)
* Storage (Netapp/IBM/Lenovo)
* Virtualisation (VMWare/Hyper-V)
* Backup (Veeam)
* Experience in these key infrastructure technologies (Veeam, Zabbix)
* Experience of cloud technologies and solutions (AWS & Azure/M365)

Some of the benefits include:
* Healthcare and dental insurance
* Company pension is matched up to 5%
* 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
* Life assurance - 4 x annual salary
* Cycle to work scheme
* Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.