IT Helpdesk Analyst in Dagenham, London

IT Helpdesk Analyst
3 Months initial contract
Dagenham - On site full time (Working shift rotations - 0630-1430, 1430-2230 and 2230-0630.)
£190.43 per day (Inside IR35)

The IT Team is responsible for:
- Providing the manufacturing facility with operational support for all IT applications and infrastructure across the plant.
- Delivering specific IT projects within the plant (e.g., new applications, infrastructure, hardware).
- Supporting the IT component of new model launches.
- Acting as a single point of contact for all plant IT issues and coordinating with Central IT.
- Ensuring adherence to IT policy throughout the plant.

Responsibilities
First-Level Help Desk Support:
- Responding to phone calls to the Help Desk.
- Performing Silas administrative tasks (e.g., password resets, account setup).
- Handling general administrative IT tasks (e.g., modifying access levels).
- Resolving software issues (remotely where possible).
- Resolving hardware issues.
- Logging hardware errors in accordance with existing maintenance contracts.
- Installing application software on client machines.

Daily Operational Tasks:
- Conducting start-of-shift system checks.
- Running backup services and managing tape storage.
- Carrying out departmental maintenance and standards actions.
- Assisting in creating, updating, and reviewing Single Point Lessons (SPLs).
- Testing network and telephone sockets and verifying data transfer equipment.
- Following local and corporate Change Control procedures.
- Moving and installing IT hardware.
- Setting up conference facilities as required.
- Maintaining an accurate IT stores inventory.
- Supporting IT Engineers on an ad hoc basis.
- Providing handover communications and reports as needed.
- Escalating emergency issues beyond the plant when necessary.

Candidate Attributes:
- Flexibility: Willingness to work flexibly to meet the demands of the plant.
- Self-Starter: Able to operate independently on certain tasks.
- Customer Focus: Regular interaction with plant-based customers is expected.
- Attention to Detail: Inventory and procedural tasks require precision and the ability to follow detailed, sequenced instructions.
- Continuous Improvement Mindset: Candidates are encouraged to identify and suggest improvements to operational practices and processes.