IT Engineer in Portsmouth, Hampshire

Our client are seeking an IT Build Engineer to join their team based in Portsmouth on a permanent basis.

The IT Build Engineer will provide hands-on support in the building of machines to support incidents, requests, and project work, keeping stakeholders updated with accurate and timely updates within ServiceNow, supporting stock management and logistical activities to ensure contracted SLA's and OLA's are upheld, and assisting on project activity to ensure work is completed within agreed timeframes.

Responsibilities

Machine Builds:

• Follow processes to build the required number of laptops, desktops and tablets each day to support incidents, requests, and project work
• Ensure devices are built as requested within defined SLA's so that the correct device is built with the expected build type, with correct applications and patches installed
• Escalate to Build Operations Manager if issues arise that prevent build activities from completing
• Liaise with Tech Bar engineers and/or build engineers across multiple sites and customer support teams where necessary to complete device builds
• Ensure the agreed number of each machine type, and each machine builds are kept up-to-date and 'on the network'

Logistics:

• Securely pack laptops, desktops and tablets and all associated peripherals to support incidents, requests and project activities
• Accurately label packaged items that are to be delivered to users' home addresses, or a customer site
• Transport packaged items at the required times to the warehouse to ensure equipment is sent at the correct times

Stock Management:

• Complete accurate stock counts at the time required on a weekly basis by counting all kit as stated in process documents
• Complete accurate audits of BAU kit when required to ensure the CMDB accurately reflects actual stock

ServiceNow Management:

• Updating ServiceNow tickets with accurate and thorough information at the required intervals as stipulated by agreed SLA and OLA measures
• Managing ServiceNow incidents and requests that are assigned to you so that correct priorities, statuses and assignment groups are selected and accurate
• Resolving incidents and requests within agreed SLA's
• Updating CMDB entries in real-time ensuring stock items remain accurate

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.