Job Description

2nd Line Support Engineer in Dorset








Our client are seeking a motivated and experienced 2nd Line IT Support Engineer to join their expanding team based in Wool, Dorset.

The 2nd Line IT Engineer will take ownership and manage tickets through resolution. You'll be troubleshooting, maintaining, and supporting a wide range of systems.

This will be a customer-focused role so good communication skills is essential.

This is a 2nd line role so good 2nd Line Support experience is also essential.

Skills / Experience - please note that it is not essential to have all of these skills so please dont be put off if you don't have experience in everything. If you have a number of the below, please apply!

  • Microsoft Exchange
  • Active Directory
  • Cloud (Azure, AWS or Google cloud)
  • SCCM
  • Office 365
  • Mobile Device Management
  • Intune
  • Windows Servers (full range)
  • Server Virtualisation (HyperV / VMWare)
  • Local Area Networking
  • Symantec Products
  • Cisco LAN/WAN (routers, switches, ASAs)
  • Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
  • Citrix (XenApp/XenDesktop)
  • Sharepoint 2010/2013

This is a site-based role - Monday-Friday in the offices.


This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Job reference 122565_1712213449
Date posted 04 April 2024

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2nd Line Support Engineer

2nd Line Support Engineer

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