IT Engineer in Portsmouth, Hampshire

Our client are seeking an Imaging Engineer to join their team based in Portsmouth on a permanent basis.

Responsibilities include (not limited to):

• Follow documented processes to build the required number of laptops, desktops and tablets each day to support incidents, requests and project work.
• Ensure devices are built as requested within defined SLA's so that the correct device is built with the expected build type, with correct applications installed and patches downloaded.
• Escalate to Build Team Lead or Service Operations Manager (in that order) if issues preventing build activities to complete arise.
• Liaise with Tech Bar engineers and/or build engineers across multiple sites and support teams where necessary to complete device builds. Securely pack laptops, desktops and all associated peripherals to support incidents, requests and project activities.
• Updating ServiceNow tickets with accurate and thorough information at the required intervals as stipulated by agreed SLA and OLA measures.
• Managing ServiceNow incidents and requests that are assigned to you so that correct priorities, states and assignment groups are selected.

Skills/experience:

• Experience of providing end user service IT support
• Technical troubleshooting in diverse environments
• Experience with building physical and virtual machines
• Experience in building and deploying Windows 10 machines
• Experience using ITSM tools such as ServiceNow
• Experience supporting technologies including but not limited to Windows 10, Office 365, Active Directory and SCCM
• Experience in supporting laptops and desktops
• Experience in building and deploying Windows 7 machines

This position is Monday-Friday, standard office hours.

On site parking is available or a short walk from Hilsea train station.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.