Helpline Consultant in England

Mortgage Helpline Consultant
Salary: £22,000 plus Bonus Scheme which is Discretionary and subject to review (OTE £30,000)
Hours: 37.5 hours per week. Every Other Weekend inclusive of Sundays, shift patterns varying

Fully Remote Working - All equipment provided

Purpose of role:

To deliver good customer outcomes to all Mortgage customers via engaging conversations, leading to appointments booked into the advisor team for mortgage and protection advice, whilst remaining GDPR compliant.

Actions:
? To provide great initial generic information concerning mortgage and house buying processes, and pass warm engaged leads in a GDPR-compliant manner to our team of Mortgage and Protection Advisors
? To attempt to recontact and rebook appointments that either cancel or do not attend.
? Build collaborative working relationships with Advisers, Colleagues, Consultants, and Negotiators to deliver good customer outcomes.
? To ensure all in-house system records are updated throughout the initial transaction stages.
? To take personal accountability for improving performance and knowledge through Continuous Professional Development
? To achieve individual KPI metrics for lead contact rates, and then conversions of specific stages in the funnel and client journey.
? To ensure all customers are kept updated and actions taken between booking an advisor appointment and it completing.

Key competencies required:
? Communication - Good communication skills both written and oral.
? Customer Centricity - Desire and ability to provide good customer outcomes
? Attention to Detail - To ensure work is completed to a high standard always
? Resilience - Ability to work under pressure and deliver tight timescales
? Brand Advocacy- Ability to sell the concept of quality mortgage advice and why it is crucial
? Time Keeping - Ability to balance administration with sales and maintain SLAs on bot

Disclaimer:

This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.