EUC Team Lead in Woking, Surrey

EUC Team Lead
£240 a day Inside IR35
5 days a week in Woking
3 Months

You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies.

As well as taking on BAU EUC support activities, you will act as the operational day to day lead for the rest of the team. You will be responsible for providing first class customer service in alignment with technical skills, be proactive in nature and look to lead and drive operational improvements into the team reflecting an excellent service to the client.

As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting.

Providing a support network for your colleagues will be of great importance to make sure productivity and morale remains high and client sees a resilient and robust service.

You will be responsible for:

BAU Support which include but are not limited to the following:

Driving high levels of customer service and satisfaction.
Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance.
Manage EUC stock levels and provide weekly reports to senior engineers.
Provide remote and hands-on support for end user computing software and devices.
Ensure excellent verbal and written communications are applied at all times.
Build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices (iOSAndroid).
Assisting with all new Starters and Leaver accounts
Ensure appropriate and up-to-date documentation is maintained at all times
Operational Lead:

Act as an escalation point for the team.
As the lead, provide day to day support for the team.
Confirm processes are followed and improved as and when needed.
Provide feedback into the servicetechnical leads as and when required.
Lead customer service improvements via the team through to completion.
Provide agreed ad-hoc support for the client when agreed.
Make sure the team conform to the service models in place.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.