Application Support Analyst in Havant, Hampshire

Application Support Analyst
6 Months
£350 per day (Inside IR35)
Remote and Havant

My client in the utilities industry are looking for a Application Support Analyst to join their fast-paced team on an initial 6 month contract.

The chosen candidate will have the following roles and responsibilities whilst on the job:
To provide an escalation point for faults logged but unresolved by the Service Desk. Specifically, hands on experience with the Allegro/Horizon trade capture system.
To escalate, where appropriate, to the relevant Platform Support team. To ensure efficient tiered support and resolution of incidents.

Skills / Experience needed for this role:
* Able to manage own workload effectively.
* Good written and verbal skills.
* A systematic, disciplined and analytical approach to problem solving.

Key Accountabilities
* Be directly involved in all of the day-to-day workload of the team (as per the 'Specific Skills' section) ensuring quality of delivery and being accountable for actions taken.
* Contribute to incident resolution and root cause analysis as per agreed SLAs.
* Contribute to the production, review and maintenance of team documentation.
* Contribute to the timely and effective delivery of projects.
* Be accountable to Senior members of the team who will help you manage project deliveries.
* Contribute to compliance activities (including audit, DR, vulnerability/patch management, exception management).
* Contribute to the implementation of improvements and enhancements.
* Contribute to the development, documentation and maintenance of standards, strategies and processes.
* Provide technical support and guidance to business areas and other technical teams.
* Demonstrate intimate knowledge of company policies, values and culture and nurture these behaviours at a team level.
* Demonstrate in-depth knowledge of the processes required for delivery of IT.
* Challenge poor process and contribute towards driving the Technical Roadmap forward.
* Display a sensible and methodical approach to daily tasks.
* Mentor and guide any junior staff.

Experience
* A demonstrable understanding of the Energy business and the demands/impacts on IT.
* An understanding of the business needs that drive your team's activities.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.