2nd Line Service Desk Engineer in Fareham, Hampshire

Our client are seeking a 2nd Line Service Desk Engineer to join their team based in Porchester.

Second Line Engineers are at the forefront of the business dealing with client's issues. Responsible for providing helpdesk support to clients, being an escalation point to First Line Engineers and providing backend support for our monitoring systems.

Experience:

• Proven methodology in fault finding and troubleshooting techniques
• Familiar with all Microsoft technologies - Office 365, Windows 7-10, Server 2008-2016, AD, Exchange, Hyper V
• Experience with VoIP telephony, both hosted and on premise
• Technical background in an MSP is beneficial

Key Skills

• Good analytical/problem solving skills
• Outstanding customer care, active listening, and communication skills
• Good numerical and literacy skills and goods levels of computer literacy
• Ability to work in fast moving environment, multitask and adapt to changes quickly
• In-depth knowledge of the service catalogue and how it relates to customer needs
• Team player
• Can do attitude
• Self-starter
• Time management
• Business awareness

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.