Customer Account Representative in Fareham, Hampshire

Our client is seeking for a Customer Account Representative to join their expanding team. This is a permanent position, based in Fareham. You will be working within a huge aerospace manufacturing company as first point of contact for their customers.

About the role:

The Customer Account Rep (CAR) is the first point of contact for many of our client's customers. They deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilising our clients High Performance System, the CAR will serve as the primary interface responsible for ensuring the most efficient and positive relationship with our client's customers, while enabling level-loading of production and expeditious resolution of customer assertions.

Responsibilities:

• Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.
• Raise quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customer's buyers and supply chain personnel.
• Coordinate site visits to our client's facilities and set-up customer meetings as required.
• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
• Track and reconcile internal and external customer score cards, which includes verification of the metrics by which the company is judged.
• Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.
• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.

Required:

Education Level:

(Required): 1-2 years of relevant industry experience

Field of Study/Area:

Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot

Skills, Knowledge, and Abilities List

• Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e. FAR, DFARS, DEFCONS, etc.)
• Ability to understand and follow specific instructions and procedures
• Ability to gather data, to compile information, and prepare reports
• Strong verbal and written communication skills
• Excellent customer service orientation
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers
• Knowledge of SAP

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.