Claire Proudlove

Director of Client Programme Services

About Claire

As Director of Client Programme Services, I am responsible for overseeing the successful delivery of Client Programme Services across multiple service lines and brands within the Serocor Group.

I hold strategic programme responsibility for the delivery of external customer projects and programmes as required including:

  • The delivery of a coherent and scalable Client Programme Services environment.
  • Ownership of the successful implementation and mobilisation of new services and projects including, but not limited to:
    • RPO, MSP, On-Demand
    • Supplier / contractor novation
    • New customer set-up and communication activities where a solutions-based approach is required
    • Existing customer project support and development
  • Responsible for the Serocor Group’s external-facing customer technology strategy including implementation of ATS / VMS technology for Serocor Group customers. (Other supporting technologies as required.)
  • External consultancy services such as process and technology audit and review.
  • Pre and post-sale activity that supports the expansion of service and drives efficiency and continuous improvement.

Three words that describe my approach

Consultative, curious; focused

What’s it like to work with me

I am an honest, passionate, tenacious and well-organised talent solution and programme management professional. I have our customers’ best interests at heart and always strive to deliver fit for purpose solutions that create both efficiency and commercial gain.