SAP SuccessFactors Service Lead

Location: UK-based / Hybrid
Contract: 4-6 months+
IR35: Inside IR35

We are currently looking for an experienced SAP SuccessFactors Service Lead to lead service delivery, solution governance and continuous improvement across a complex global SuccessFactors landscape.

The successful candidate will provide senior leadership across functional, technical and business stakeholders, ensuring a stable, high-quality service while supporting enhancements, releases, implementations, integrations and cross-module design decisions.

Key Responsibilities

• Lead SAP SuccessFactors service delivery, governance and continuous improvement.
• Act as the senior escalation point for service performance, risks, priorities and stakeholder communication.
• Oversee enhancements, releases, testing, production deployments and service transition.
• Govern cross-module solutions and integration outcomes across the SuccessFactors landscape.
• Coordinate global functional, technical and business teams in a hybrid environment.
• Drive incident/problem management, root-cause analysis and service improvement.

Key Requirements

• Proven years' HR technology experience, including significant SAP SuccessFactors leadership/delivery experience.
• Proven experience leading SuccessFactors application services, implementations, enhancements or transformation programmes.
• Broad knowledge across SAP SuccessFactors modules, with depth in one or more core areas.
• Strong experience with SuccessFactors integrations, APIs, middleware, identity services and data management.
• Strong understanding of testing, releases, deployments and service transition.
• Experience working with multinational organisations and complex global HR environments.
• Strong stakeholder management, communication and service management skills.

If you are an experienced SAP SuccessFactors leader looking for a long-term contract opportunity, we would be keen to hear from you.