Repairs Senior Operations Manager in Slough, Berkshire

Repairs Senior Operations Manager

London

£73 - £82k

Purpose:

To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across London housing stock with a budget portfolio of circa £4m.

Embedding a customer focused culture, focussing on contract management and operational performance, cost control and value for money. Leading the company strategy, identifying opportunities for integration, growth and improvement.

Key Duties:

To have full accountability and control for an annual budget of circa £4m. Working with the FBP and Homecare Directors on the forecasting and reconciliation of the budgets/ trading accounts of the responsive repairs work stream, as well as departmental complaint handling

Effectively lead the delivery of the responsive repairs specifically within London , ensuring our operational performance criteria are met and exceeded.

Lead on Team and Departmental work plans, policy, procedures and service reviews, corporate strategies and projects through preparation of reports, positive participation and collaboration in working groups and project boards

Requirements:

H&S qualification (IOSH 5 day or NEBOSH construction certificate) with a depth of working knowledge of application of Health and Safety legislation and how to keep people safe.

Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent)

Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena

Demonstrable significant management level experience with budgetary responsibilities and management.

Benefits:

28 days holiday + bank holidays

Hybrid Working

Up to 10% pension

Life Assurance

Employee Assisted Program

Extended Maternity Pay

Enhanced Paternity Leave

For more information, please call David Bates @ ARM on 07551151771