ER Case Investigator in Birmingham, West Midlands

ER Case Investigator

Birmingham

6 Month Contract

£450 Per day (Umbrella)

ARM are delighted to be supporting one of our clients with the recruitment of an ER Case Investigator on an initial 6 month basis.

The ER Case Investigator will be the trusted point of contact when situations escalate. From misconduct to grievances, they'll conduct investigations that are detailed, professional, and aligned with employment law and company policy.

What you'll be doing:

• Leading impartial investigations into employee relations matters such as misconduct, grievances, harassment, discrimination, and disciplinary issues.
• Gathering evidence through interviews, documentation, and analysis - and presenting findings clearly and accurately.
• Partnering with HR, managers, legal teams and Counter Fraud team to ensure cases are handled with fairness and consistency.
• Advising leaders on outcomes and next steps, balancing legal compliance with a strong people-first approach.
• Maintaining meticulous records and ensuring processes meet regulatory and best practice standards.
• Contributing to continuous improvement in ER policies, training, and culture.
• May be required to attend Employment Tribunals.

About you:

• Solid experience in Employee Relations, with direct exposure to investigations.
• Strong knowledge of employment law and best practice ER processes.
• Excellent communication and interviewing skills - can build rapport while staying impartial.
• A keen eye for detail, analytical thinking, and the ability to remain calm under pressure.
• Resilience, discretion, and confidence in handling sensitive and complex issues.