Success Story

Streamlining’s our middle name : New CRM system at Centrica

ARM has always worked hard, flexibly and proactively.

Senior Manager, Centrica/British Gas

The Place: UK

The Requirement:

  • Permanent and contract resources, with an emphasis on highly sought-after SAP skills, for a crucial CRM replacement initiative

That’s where we come in.

ARM’s impact:

  • Speeding up the on-boarding of suitable SAP-experienced and qualified professionals through development of an innovative CRM solution
  • Making the selection process more streamlined and focussed on the end results by managing an initial vetting/interview process and candidate assessment days

Project history:

ARM has been supplying contract resources to Centrica/British Gas since 1998, including a range of niche IT professionals across all sectors of the UK business. Our tenacity and continued high performance was recently rewarded when we won one of only four tier-one UK Contract Preferred Supplier List positions.

The ARM CRM Solution:

The ARM team has supported a number of large-scale and essential programmes, including a CRM replacement initiative where we were tasked with supplying a variety of niche contract and permanent resources.

This project required the sourcing of highly sought-after SAP skilled candidates, specifically with CRM experience, along with a range of other resources – most notably Project Managers, Business Analysts and Solution Architects.

We are one of Centrica’s/British Gas’ top suppliers of IS contract resources, with over 150 on-site at any given time. ARM also provides support and guidance on visa and work permit legislation, securing the services of multiple resources from overseas.

In this instance, we developed an innovative solution to speed up the on-boarding of a number of suitable SAP and CRM experienced professionals for the project. This was achieved by managing the vetting part of the interview process, utilising a series of time-saving competency-based questions (pre-supplied by Centrica/British Gas) and running candidate assessment days.

The ARM team is able to continuously source strong candidates, across a variety of disciplines by calling upon over 80 man-years’ worth of relevant recruitment experience. We fully understand the ethos and cultural fit of Centrica’s business which enables us to work in close partnership with the company and provide rapid, efficient and effective projects.


“ARM has been one of our long term suppliers (since 1998) and first tier preferred supplier for the provision of IT Service contractors for the last seven years. During this period we have always found the level of commitment and professionalism to be of a consistently high standard.

The ability to provide a complete spectrum of customer support to meet our demanding operational requirements has been the mainstay of this success and utilisation within Centrica. ARM are an organisation that has always worked hard to help maximise the quality of service provided to us, along with a flexibility to always meet our changing operational needs and proactively contributing to the improvements of our internal processes.”

Senior Manager, Centrica / British Gas

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