Software Development And Support Officer in Yatton, Somerset

Software Development and Support Officer
Permanent
Yatton

Job Purpose Statement / Nature of work
* To provide IT solutions that support the door production department.
* To provide IT support on user applications. This will consist of supporting the ERP package along with customisations and reporting. Support may also apply to other applications, such as Microsoft Office, whilst making use of other support resources (internal or external) as required.
* When cover is required, support may extend to other areas within the IT department such as backups, networking, desktop/laptop preparation.

Main Duties: Job Specific Tasks
* Creation and development of software applications as required by the business.
* Through a use of a variety of business packages and software applications provide solutions covering all aspects of door production from initial customer engagement, through production and onto final delivery.
* Liaise with external parties with relation to IT needs within the door department.
* Supporting department applications; to include training of users when required.
* Log support cases via telephone or email.
* Manage open works tasks, including prioritization and escalation as agreed with the IT manager.
* Communicate to end-users, of varying degrees of experience, through a series of actions either by telephone, remotely or face to face.
* Provide of documentation and/or guides as required for processes and support.
* Liaise with the IT manager for continuous improvement on procedures and development requirements by business need.

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the management from time to time.

Main Duties: Health & Safety
Adhere to the safe systems of work, risk assessments and environmental practices.
Ensure the safety of visitors of your department and that they do not divert from the walkway without appropriate PPE.

Main Duties: Quality
Raise with your Manager any suggestions for improvement.
Carry out root course analysis of repeat problems.

Main Duties: Competency
* Can communicate effectively.
* Can work to deadlines.
* Can adapt to change.
* Courteous to fellow colleagues.
* Can work as part of a team.
* Flexible and willing to learn.
* Build good working relationships with other departments.
* Deal with staff issues positively, assertively and effectively in a timely manner escalating any unresolved concerns as necessary.
* Problem solving/troubleshooting.
* Self-motivated and driven.
* Ability to effectively handle stress, pressures, and challenges.
* Ability to handle multiple jobs at the same time.
* Ability to take proactive steps in managing problems.
* Must be very security conscious in terms of handling data and cyber-security awareness.

Main Duties: Cultural
* Treat all fellow colleagues with dignity and respect.

Role: Responsibilities
* Adhere to policies set out by the business.
* Report anything immediately that may have an impact on security, safety, stock or property.
* Assist members of your team when required.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.