Service Desk Analyst in Portsmouth, Hampshire

Our client are seeking a Service Desk Analyst (1st level) to join their expanding team based in Portsmouth.

You'll be responsible for managing 1st line tickets directly from internal staff.

Overview:

• Providing support during business hours (Monday to Friday, 09.00 - 17.30)
• Proactive Service Desk Analyst required to join existing team in keeping end users operational and ensuring all systems and services are online and available
• Expected to contribute to continuous improvement activities, working with the team to identify and improve internal processes to delight our customers.
• This role will manage L1 tickets directly from internal staff

Competencies

• A strong interest in an IT Career
• Ability to work on your own initiative and learn new skills while following agreed operating procedures
• Positive and enthusiastic team player
• Excellent communication/ customer service skills and experience
• Logical approach to problem solving
• Attention to detail
• Highly reliable and effective time manager

Experience / Skills

• Appropriate IT background and experience
• Appropriate customer facing/user support experience - Tier 1
• Knowledge of Microsoft 365
• Experience with operating systems, including but not limited to Windows 10 and Windows Server 2012 - 2019
• Basic working knowledge of server infrastructure and networking
• Technical troubleshooting
• Experience working with ticketing systems
• Knowledge and understanding of working to defined SLAs
• Understanding of IT workflows/ITIL practices

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.