Service Desk Analyst – 1st Line in Portsmouth, Hampshire

Our client are seeking a Service Desk Analyst to join their team based in Portsmouth. You'll be in a dedicated team and be responsible for providing 1st Line Support covering all systems and services in scope for external customers.

This is a shift based role - Support is provided 24/7/365 working 12-hour shifts (7am-7pm / 7pm-7am), 4 days on / 4 days off.

You will be responsible for carrying out first line technical support activities to provide a proactive and reactive service to achieve exceptional customer satisfaction for the clients whilst adhering to strict SLA's.

Experience:

• Previous experience working with ticketing systems such as ServiceNow
• Able to demonstrate experience delivering exceptional customer service
• Experience adhering and working towards agreed SLAs and KPIs
• Understanding of IT workflows and ITIL practices
• Strong working knowledge of Microsoft 365
• General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.