Service Designer in Glasgow

Service Designer
£500-550 p/d Inside IR35
6 months
Location / Hybrid working: Inverness/Perth/Aberdeen/Glasgow/Edinburgh & Remote

A lead service designer is an expert practitioner who influences and mentors others. You will work on both Service Design and Transition.

You will:

* Work with service managers and programme directors to develop design concepts
* Set direction and assure the quality of design delivery across teams
* Lead multiple or highly complex services

Skills needed for this role level
* Agile working. You can coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
* Communicating between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.
* Digital perspective. You can apply a digital understanding to your work. You can identify and implement solutions for assisted digital.
* Evidence- and context-based design. You can design systems for use across multiple services and can identify the simplest of a variety of approaches
* Leadership and guidance. You can change organisational structures to fixable and sustainable designs. You can lead on the strategy for the whole organisation, marrying business needs with innovative analysis. You can make and justify decisions characterised by high levels of risk, impact and complexity. You can build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can solve and unblock issues between teams or departments at the highest level. You can understand the psychology of a team and have strong mediation skills. You can coach the organisation on team dynamics and conflict resolution.
* Managing decisions and risks. You can make and justify decisions characterised by high levels of risk, impact and complexity. You can build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can be trusted by senior risk owners as an expert in security. You can apply risk methodologies at the most complex levels of risk, and guide others in applying risk methodologies in proportion to the risk in question. (Skill level: expert)
* Prototyping. You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.