Salesforce Technical Support Engineer in London

Our client are seeking a Salesforce Technical Support Engineer to join their team based in London on a Hybrid basis.

you'll use your knowledge of the Salesforce platform to support best-in-class functionality for customers, ensuring that what's developed maximises the potential of standard features, while ensuring customisation and bug fixes are completed in high-quality.

This role requires you to be eligible to obtain SC Clearance. Our client will sponsor the process.

Your responsibilities:

• Troubleshoot integration incidents and provide bug fixes with salesforce APIs, Apex, Visualforce and developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
• Escalation point for the Salesforce Administrators (Level 2) team for technical issues
• Represent the Managed Service team during high priority incidents.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the end user community.
• Resolve customer service issues and skillfully manage complex customer service problems.
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
• Assist with the design and delivery of product and other technical training.
• Review support cases for technical and troubleshooting accuracy.
• Define and describe technical best practices.
• Complete assigned project responsibilities, where and where required

Skills Desired:

• Experience of reporting writing and dashboard creation on the Salesforce platform
• Lightning Experience - Lighting Web Components & Aura
• Modern Javascript
• Apex(Synchronous and Asynchronous)
• Integration - REST/SOAP/Bulk API
• Debugging/Troubleshooting Errors
• Visualforce
• Sites/Communities/Force.com
• SOQL/SOSL
• Deployment- Metadata API/ANT Migration tool/CLI
• Flows/Process Builder
• Authentication, SSO/Auth Provider
• Event driven architecture - Platform Events, Streaming API, Change data capture
• Field Service Lightning (FSL)

Ideal experience:

• Previous experience with Salesforce and its technologies.
• Salesforce Certified Administrator (ADM201 Certified)
• Salesforce Certified Advanced Administrator (ADM211 Certified)
• Salesforce Certified Developer (DEV401 Certified.)
• Advanced Salesforce configuration and administration skills

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.