Network Support Engineer in Bognor Regis, West Sussex

Description
Reporting directly to the Head of IT, you will be responsible for supporting core business IT network infrastructure and applications. Assisting with the support, management and administration of the business network and IT systems, you will be capable of effective problem resolution and associated software administration. The workflow is fast-paced and requires the ability to respond effectively to change, challenges and priorities.
Key Responsibilities (including but not limited to):
* Assist the Head of IT to ensure business developments are supported by appropriate IT solutions
* Maintain all necessary IT procedures and ensure that all systems are supported by the necessary documentation and manuals
* Manage implementations of new systems and take ownership of IT projects within the business
* Manage incidents through the service desk
* Undertake administration, proactive monitoring and maintenance of the infrastructure and IT systems
* Mentor other members of the IT team
* Assist/Train staff on any IT aspects as appropriate

Required Knowledge/Experience:
* Minimum of 3 - 5 years' experience working in a network / infrastructure support role
* Proven and demonstrable experience in implementing and supporting IT infrastructure including servers, networks (switches), and security (firewalls)
* General commercial and operational awareness of impact of business / user requirements
* Excellent interpersonal, business management and customer-service skills
* Excellent customer service skills, always striving to exceed expectations and to improve services to meet customer and business needs
* Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding
* Ability to work to tight deadlines
* Experience of planning and prioritising workload
* Proactive and solutions driven
Extensive knowledge and proficient in the use of:
* Server virtualisation, preferably VMware
* Microsoft Windows Server 2012 / 2016 / 2019
* Microsoft Active Directory and Group Policy Management
* Microsoft Exchange Server
* Cisco switches including VLAN technology
* Firewalls, preferably PALO
* Network printing
* Network monitoring software
* Network cabling (including Cat5 termination)
Desired Skills, Experience and Knowledge
* Understanding of ITIL Framework
* Microsoft certifications and Cisco certifications - desirable but not essential
* HP Server Hardware
* Microsoft SfB server
* Microsoft SharePoint
* Cisco Wireless Lan Controller
* Understanding or knowledge of ERP systems
* Understanding of telephony systems
* Full UK driving licence and valid passport

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.