ITSM Consultant in City of London, London

ITSM Consultant
5 Month contract
Hybrid (London 1-3 days per week, project dependent)
£500-550 per day (Inside IR35)

My client, a managed service provider is looking for an IT Service Management Consultant to join their fast paced team for an initial 5 month contract.

The ideal candidate will have as much of the below skills and experience as possible:
Excellent communication and presentation skills, to support and nurture client relationships.
Ability to identify opportunities to sell Service Management services, spanning from short term on-site consulting opportunities to resource augmentation, and complex large-scale projects.
Demonstrate relevant experience and a working knowledge and understanding of service management within an ITIL v.3 or ITIL4 environment.
Experience of operating across the Service Management Lifecycle.
Experience of process implementation and improvement across the Service Management Lifecycle, with particularly strong knowledge of:
* Demand
* Capacity
* Catalogue
Strong working knowledge and experience in CMDB configuration and management, along with SACM.
Strong experience implementing ITSM processes within ServiceNow.
Experience in the production of written ITSM material (Service blueprints, Support Models etc) to a high standard.
Confidence to effectively converse with clients and manage stakeholders at all levels, demonstrating capability to create valuable networks.
Ability to construct presentations and deliver these confidently and clearly to both internal and external stakeholders.
Draw on strong stakeholder management and communication skills to gather requirements and to provide guidance on how to design and develop service management as a strategic asset.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.