IT Service Design Consultant in Luton, Bedfordshire

IT Service Design Consultant

Luton

6 - Month Contract

Paying up to £550p/d (Outside IR35)

Responsibilities:

• Lead service readiness and transition activities for a large-scale Microsoft 365 Tenant Migration and Windows 11 upgrade program.
• Define and own the Service Design & Transition strategy for the M365 tenant migration and Windows 11 upgrade.
• Engage with programme, technical, and operations teams to ensure new/changed services are fully documented, supportable, and aligned to ITSM best practices.
• Conduct impact assessments and readiness reviews across technical, process, and people dimensions.
• Develop and maintain Service Design Packages and Service Transition plans.
• Facilitate workshops with Service Owners, Architects, and Support Teams to agree service models, support boundaries, and escalation paths.
• Support UAT and hypercare phases by ensuring clear service desk processes and incident management readiness.
• Manage service acceptance criteria, ensuring successful transition into BAU operations.
• Provide reporting and assurance to programme leadership on service readiness and transition progress.

Experience required:

• Proven experience in IT Service Design & Transition roles within enterprise-scale programmes.
• Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).
• Familiarity with endpoint service transition for Windows 10-11 upgrades.
• Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement.
• Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent).
• Excellent stakeholder engagement and communication skills, bridging technical and operational teams.
• Experience delivering in M&A or complex migration environments.