Infrastructure Engineer in Dorchester, Dorset

We are looking for a keen problem solver to join a pre-existing team of infrastructure engineers. If you're seeking the opportunity to progress your career and gain relevant industry certifications. We'd love to hear from you!:

What we're looking for:
* SC Cleared / Eligibility for SC Clearance.
* Windows admin level Knowledge W10/Server 2012/2016/2019/2022
* Committed professional with good customer service ethic, working onsite within a technology led, fast changing environment.
* Good understanding of Cyber security practices and systems patching.
* Strong Knowledge of VMWare administration and projects
* Knowledge of Windows Defender and other End Point Protection Systems.
* Knowledge of SAN setup and administration
* Good Networking understanding LAN and WAN
* Knowledge of systems resource allocation and management
* Knowledge of Veeam and other backup technologies.
* PowerShell scripting, C programming or Unix shell scripting
* SQL Server database administration and scripting
* SSCM, intune mobile management, PC Set up and Builds.
* Building, Maintaining and decommissioning as per lifecycle requirements
* Technical administration of Windows systems
* Excellent at Documenting processes and procedures.
* Monitoring and managing resources for infrastructure with designated workloads.
* Checking log files and audit of procedures for protective monitoring and policies
* Administering primarily Windows Server and some Linux OS
* Managing system resources to meet changing requirements.
* Administering security and software updates on multiple systems

Your responsibilities:

* Taking ownership and managing tickets through resolution or escalation. Having a great idea on meeting your SLA'S - troubleshooting, maintaining, and supporting a wide range of systems as well as attending to client needs.

* You understand the importance of problem ownership and client success with a goal to provide high quality service. You're able to handle client interaction, managing their expectations, reporting client facing risks with professionalism.

* You will be involved in cross functional collaboration with various teams, ensuring personal and team objectives are achieved.

You will pick up and lead on the following activities and requirements:

* Respond appropriately and deal with queries in an effective manner (i.e., punctual; polite and with empathy).
* Take ownership of the work allocated to them and professionally manage requirements through to resolution or escalation.
* Ask targeted questions to apply accurate troubleshooting and resolution.
* Maintain a professional relationship with clients and peers.
* Utilise excellent customer service skills and exceed customers' expectations.
* Collaborate with other teams to maintain standards and functionality.
* Undertake any other tasks as assigned by the management Team.
* Availability during your shift hours (which may incur shift rotation).
* Ability to work in Team and unsupervised.
* Prioritise and manage several open issues at one time.
* Apply a high level of attention to detail.
* Collaboration with other technical resources and third parties.
* Documentation of environment, processes, and procedures along with creating guides as required.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.