Customer Account Manager in Southampton, Hampshire

Overview

Our rapidly expanding telecommunications client is looking for a Line Provisioning Coordinator to join am established and successful team based in Southampton.

Duties:

The main objective of the role is to manage the relationship and processes to ensure a smooth transition into the company.

This includes,

* Place and manage Fixed Line, Broadband, SIP, and mobile product orders using a variety of internal and external systems
* Informing customers of new and ongoing orders via telephone and email
* Updating customers with fault progress and timescales regularly
* Ensure all internal systems are updated with the provision changes

Skills needed.

* Time Management Skills
* Excellent customer service skills
* Be able to work within a team as well as on own initiative
* Be able to adapt to change
* Excellent telephone technique and manner
Experience & Training:

* An understanding of PSTN, ISDN, Broadband, SIP
* An understanding of Ethernet Technologies desirable
* An understanding of PBX / Hosted telephone systems (Cloud)
* Experience using WLR ordering portal

Who are you?

You are good on the phone and enjoy multi-tasking.
You have a can-do practical approach to your work.
You enjoy working in a team and are happy to help in other areas.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.