2nd Line IT Engineer in Northampton, Northamptonshire

2nd Line Engineer
Northampton - 5 days on site
On call required
Up to £350 a day Inside Ir35

Purpose of the role is to…
* Focus on and improve reliability and availability across the IT application and infrastructure landscape
* Deliver exceptional customer service and technical excellence, in a flexible way, particularly as we require support out of hours for maintenance changes and technical support (on a rota basis)

Be skilled at…

* Troubleshooting, problem solving and root cause analysis
* Prioritisation and self-management
* Support and optimization of in-house and bespoke applications
* Adapting to change, learning quickly in a fast passed environment

Have experience of…

* Delivering exceptional customer service under pressure
* Operational support within a medium to large sized enterprise
* A wide range of technical experience within a fast paced, dynamic environment
* Planning, organising, leading and delivering fast moving workloads with both internal and external resources
* Working to recognised methodologies i.e. (ITIL, PRINCE2, Agile)
* Supporting junior colleagues via mentoring, training and documentation

Demonstrate knowledge of…

* Enterprise application, middleware and infrastructure technologies
* Database support, administration and optimisation
* Capacity, performance and availability monitoring
* Security, vulnerability and malware threat prevention
* Desirable - Motorsport, OEM automotive or engineering background

Deliverables....

* Step back and see the big picture and get involved in a 'technical hands on way', using your strong, current and broad ranging technical background to guide your instinct
* Actively encourage teamwork and knowledge sharing
* Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines
* Deliver quality without compromising performance
* Be a strong point of escalation; seeing solutions that others can't, and crucially, be keen to do so as quickly and efficiently as possible so that we can achieve our collective goals

Additional information…
* The roles require the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus flexibility is essential in this position.
* Applicants must be able to provide out of hours maintenance and support, including factory, trackside and race team support on a rota basis.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.