23 January 2020

Above and Beyond : Trusted Service Award

Company News

We’ve won the Feefo Platinum Trusted Service Award 2020!

Followers of our social profiles will know that we obtain feedback from all of our candidates. Why? To ensure that we constantly improve the candidate journey.

Through your comments we monitor and enhance the way we work. So, every single review is valuable. To receive Feefo’s prestigious Platinum Trusted Service Award 2020 is pretty gratifying, to say the least.

A commitment to great service

This award is an independent seal of excellence, recognising businesses for delivering exceptional experiences, rated by real customers.

A team effort

While the award goes to ARM, we couldn’t have done it without the assistance of the other brands within the Serocor Group. We operate a ‘feed the family’ mentality. Colleagues across ARM & Optamor work closely throughout the entire candidate journey.

And, it’s due to these combined efforts that contractors are paid promptly, contracts are scrutinised, client processes are checked. Without this ‘behind the scenes’ activity, our seamless candidate experience would not be possible. So while it says ARM on the award, it’s really for all involved in the Group.

Going way beyond the norm

Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience.”

We discovered last year that ARM had been given the Gold Trusted Service Award. So progressing so quickly to the Platinum Award is a huge achievement!

Take a look at our Feefo reviews or read more about our candidate or client services. Get in touch.

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