Customer Care Specialist in Farnham, Surrey

Customer Care Specialist

Fixed Term Contract (12 Months)

£25,000per annum

Farnham

*German Speaking*

ARM is actively seeking a Customer Care Specialist to join our fantastic client based in Farnham on a fixed term contract.

The Customer Care Specialist will be responsible for building relationships with customers, handling their queries and requests as well as identifying gaps or concerns customers may come across.

Responsibilities
* Manage inbound and outbound contacts with customers.
* To be able to handle contact across a range of touchpoints, for example; voice, email, chat, current CRM, Trustpilot, Amazon
* Engaging with customers, demonstrating product knowledge whilst delivering a quality service
* Maintain great customer satisfaction, resolving complaints efficiently and appropriately.
* Process orders (and any subsequent amendments/cancellations) accurately, ensuring they comply with Sales & Marketing terms and promotions.
* Up-selling products where appropriate
* Be the voice of our customers, providing insight on the customer experience .
* Ensuring the customer experience strategies are aligned to the larger business goals and outcomes.

Requirements
* Excellent written and verbal communication skills. Must be able to speak German.
* Highly organised
* Comfortable in using a range of different contact points with customers, phone, email, live chat, social media touch points.
* Prior experience in customer care roles (desirable).

Benefits
* Annual Bonus (up to 10%)
* 25 Days Holiday
* Employee Assistance Programme
* Pension Contribution
* Free Car Park
* On-site Gym
* Cycle to work scheme
* Social Events

For more information contact Dan on or 02392 228211

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.