Senior Application Analyst – Public Sector in Birmingham, West Midlands

Role: Senior Application Analyst

Duration: 12 Months Contract (Inside IR35)
Location: Birmingham (Near Airport)

At ARM, we are currently recruiting a Senior Application Analyst to work for a high-security level client within the Public Sector. This role is a 12 month contract, and due to the nature of the work, you will be expected on-site full-time.

Key responsibilities:

• Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases
• A point of escalation for all Application related issues within the Application Support team.
• Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
• Ensuring the entire application estate aligns within Application Lifecycle Management
• Working with third party suppliers, stakeholders and departmental ICT teams to help deliver patch/release of applications while coordinating vendor support.
• Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
• Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic queries and resolving bottlenecks.
• Report writing with tools such as PowerShell, JavaScript, HTML and SQL.
• Ownership of application backup, restores and the Application Disaster Recovery (DR) process.
• Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve. Creating knowledge base articles and up-skilling other members of the team following resolution.
• Ability to understand business logic, technical tools and be an analytic thinker.
• Strong customer focus - understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions. Able to attend Senior User groups nationally on behalf of the CSC and articulate complex technical issues to both peers and non-technical staff.
• Expectation to handle low level disciplinary issues within the Applications and Data Team and escalate to the National Application and Data Manager when required.

What do you need to succeed?
* Educated to degree level or have equivalent experience in a software development or support environment
* Microsoft accreditation is desirable.
* Enterprise Administration certification desirable.
* ITIL v3/4 Foundation desirable

• Ideally you hold SC / DV / STRAP Security Clearance (or must be eligible for)

What's on offer for you?
* Highly Competitive Hourly Rate
* Great opportunity for career growth
* Based in near Birmingham Airport

How to apply
To find out more about this opportunity, please apply via the link first and reach out to Jasmine White on 02392 458 027 for more information.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.