Customer Service Account Representative in Fareham, Hampshire

Our client who are a growing telecommunications company, are seeking a Customer Service Account Specialist to join their team.

Overview:

Full training and development will be given. The successful candidate will have good customer service and telephone manor.

The main objective of the role is to manage the relationship and processes to ensure a smooth transition into the company.

Responsibilities (training provided):

• Place and manage Fixed Line, Broadband, SIP, and mobile product orders using a variety of internal and external systems
• Informing customers of new and ongoing orders via telephone and email
• Updating customers with fault progress and timescales regularly
• Ensure all internal systems are updated with the provision changes

Desirable skills:

• Time Management Skills
• Excellent customer service skills
• Be able to work within a team as well as on own initiative
• Be able to adapt to change
• Excellent telephone technique and manner

This position will offer Hybrid working once training/probation period is completed.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.