Job expired
This job has now expired and is not accepting new applications.
View all of our live jobs below.
Service Desk Analyst – 1st Line in Portsmouth, Hampshire
Location
Portsmouth, HampshireSalary
£28750 - £29500 per annumContract
PermanentOur client are seeking a Service Desk Analyst to join their team based in Portsmouth. You'll be in a dedicated team and be responsible for providing 1st Line Support covering all systems and services in scope for external customers.
This is a shift based role - Support is provided 24/7/365 working 12-hour shifts (7am-7pm / 7pm-7am), 4 days on / 4 days off.
You will be responsible for carrying out first line technical support activities to provide a proactive and reactive service to achieve exceptional customer satisfaction for the clients whilst adhering to strict SLA's.
Experience:
- Previous experience working with ticketing systems such as ServiceNow
- Able to demonstrate experience delivering exceptional customer service
- Experience adhering and working towards agreed SLAs and KPIs
- Understanding of IT workflows and ITIL practices
- Strong working knowledge of Microsoft 365
- General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Email me jobs like this
Similar Jobs
Related news
Read all arm team newsThe Future of Work?
Here at ARM our workforce is 100% hybrid. It may have taken a pandemic but we’ve seen the benefits, both on performance & talent retention. If you’ve been cautious of…
Contract or Perm
We asked our LinkedIn followers for their advice regarding both contract and permanent work. Here’s what they said: 1. Test the water Brendan Meyler: “Why not try a few short…
What is Cyber Security?
Defining Cyber Security Cyber security is the practice of protecting computers, servers, mobile devices, networks, and data from malicious attacks, unauthorised access, theft, or damage. This includes implementing measures to…