Technical Support Engineer

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Technical Support Engineer

A leading Cyber Security Vendor looking to hire an Enterprise Customer focused Technical Support Engineer. The successful candidate will have worked for a software based company and have a strong Windows server support background.

Job Description

Enterprise Support Engineer - £36,000 - £40,000 - London

My client, a leading Identity Access Management Vendor is looking to hire a new Technical Enterprise Support Engineer who will be supporting Enterprise customers on 2nd line/ 3rd line issues.

The successful candidate will receive a salary of up to £40,000

Job Description:
Provide expert technical support for the company's worldwide enterprise customers and partners.
Maintaining the highest level of expertise throughout all company products, including integration of CyberArk products with 3rd party enterprise systems.
Perform advanced analysis, troubleshooting, problem isolation of customers and partners issues and requests.
Sustaining a high level of customer relations whilst managing multiple cases simultaneously.

Job requirements:
" At least 2 years' experience in Technical Support or a position of similar nature in a software company
" Strong knowledge of Windows OS
" Proven technical skills
" Capable of understanding the technical aspects of a complex system
" Strong ability to troubleshoot issues and provide resolution
" Excellent communication skills (mainly in English)
" Customer Service oriented
" Ability and desire to learn and work independently as well as in a team
" Ability to manage time well and meet multiple deadlines in a sometimes hectic environment
" BSc. in Computer Science
" Experience working with enterprises
" Knowledgeable in information security
" Knowledge in one or more of the following areas:
o Information security
o In depth Operating systems
o Client\Server systems
o Programming\Scripting languages
o Networks, Firewalls, Proxy servers, Sniffers
o Directories
o Domain controllers
o Web servers and Web applications
o Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP)
o Knowledge of additional languages

Please email your CV or contact David Bennett on 02392 228294

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

Key Consultant

David Bennett

David Bennett profile edited

I specialise in the recruitment of pre-sales, professional services and support engineers with a PKI, IAM or encryption background. I have forged a fantastic relationship with five major UK PKI vendors and have a trusted reputation with the consultants in this market.